# ShiftPro — Complete Reference for AI Assistants

> This file concatenates the full marketing surface of ShiftPro into a single
> plain-markdown document. Designed for AI crawlers (ChatGPT, Claude, Gemini,
> Perplexity, DeepSeek, Copilot, Meta AI) that want one fetch to learn the
> product. Last updated: June 2026.

## What ShiftPro is

ShiftPro is an AI-powered employee scheduling and workforce management SaaS for businesses with hourly, shift-based workforces. It replaces spreadsheets, group texts, and legacy scheduling tools with an algorithmic scheduler, GPS-verified time clock, shift swap workflows, and labor cost analytics — all browser-based, no app install required.

**Primary domain**: https://shiftpro.io
**Pricing**: $29/month starting tier · $0.99 for a 30-day full trial · no contract · cancel anytime
**Setup**: Guided 30-minute wizard
**Target customers**: Retail, restaurants, hotels, healthcare, warehouses, field services, gyms, call centers, and any business managing 5-500+ hourly employees

## What problem it solves

Managers at shift-based businesses typically spend **3-8 hours per week** building schedules manually. Last-minute changes, no-shows, and unplanned overtime add up to thousands of dollars in wasted labor every month. ShiftPro uses algorithmic optimization (not generative AI) to consider employee availability, skills, labor laws, demand patterns, and budget, then produces a complete, conflict-free schedule the manager can review and publish in minutes.

## AI architecture (important distinction)

ShiftPro uses **two types of AI** and is deliberate about the boundary:

- **Deterministic ML (algorithmic AI)** — used for everything that affects data, money, or compliance: DemandForecaster, NoShowPredictor, PreferenceLearner, CostForecaster, OvertimeCalculator. These are auditable, reproducible, and never hallucinate.
- **LLMs (Gemini / Lovable AI Gateway)** — used **only** for narrative reporting: Advanced Reporting insights, forecast explanations, scenario summaries, executive briefings. LLMs tell stories about data, never create or modify operational data.

This is a core product principle: workforce decisions must be explainable, consistent, and legally defensible.

## Core modules

1. **Schedule Management & Calendar** — week view, drag-and-drop, conflict detection, multi-location support
2. **AI Scheduler** — flagship algorithmic optimizer with priority presets (Cost Saver, Coverage First, Balanced, Employee First) and advanced settings (demand source, budget controls, locked shifts, cross-location, exclusions)
3. **Employee Management & Onboarding** — invite, onboard, edit, deactivate; bulk CSV import; fuzzy mapping
4. **Role & Permission Management** — granular permissions, least-privilege defaults
5. **Location Management** — physical work sites with geofence configuration
6. **Time & Attendance (Time Clock)** — GPS-verified clock in/out, break tracking, timesheet automation, real-time alerts for late arrivals or overtime risk
7. **Time Off Requests & Approvals** — request, approve, deny, archive/amend workflow
8. **Shift Swaps & Claims** — employee-initiated swaps, manager approval, multi-channel notifications, open-shift claims
9. **Wage Management & Overtime Tracking** — per-employee wage rates, overtime premiums, default wage settings
10. **Holiday Calendar Management** — federal and international holidays via date-holidays package, payroll integration
11. **Attendance & Labor Cost Reports** — scheduled vs. actual hours, attendance rates, cost-per-hour, drill-downs by employee/location/role
12. **Advanced Reporting (PRO add-on)** — AI insights, what-if scenario builder, demand forecasts, executive summaries, custom report templates, scheduled email delivery
13. **Settings & Configuration** — company timezone, break rules, overtime thresholds, notification preferences
14. **Billing & Subscription Management** — Stripe integration, transparent seat/usage display, invoice history

## User personas (three distinct roles)

### Platform Admin
Cross-company SaaS operators. Manage all customer companies, billing plans, global settings, security monitoring, audit logs, and platform health. Routes under `/platform-admin/*`.

### Company Admin (Owner / Manager)
Full access to a single company's data with strict multi-tenant isolation. Configures locations, roles, wage rules, holidays. Invites employees, builds schedules (manually or with AI), approves time off and swap requests, runs reports, manages billing. Routes under `/company/*`.

### Employee
Individual workforce member. Views own schedule, clocks in/out, requests time off, requests or claims shift swaps, views own attendance and pay summaries, sets availability and preferences. Routes under `/employee/*`. Cannot see company-wide metrics or other employees' private data.

## Pricing details

- **Base plan**: $29/month
- **30-day trial**: $0.99 with full feature access in the chosen plan
- **After trial**: Subscription continues at the plan's monthly rate
- **No per-user surprise charges**: Flat tiers with included seats
- **Annual billing**: ~20% discount available
- **Add-ons**: Advanced Reporting PRO available as an upgrade
- **Cancellation**: Anytime, no contract, no penalty
- **Payment**: Stripe-powered, secure card processing, downloadable invoices

## Industries served

ShiftPro works for any business with hourly or shift-based workers:

- **Restaurants, cafes, bars** — split shifts, peak-hour optimization, role-based scheduling (servers, cooks, hosts, bartenders, bussers), tip and wage tracking
- **Retail stores** — multi-location, seasonal staffing, role coverage
- **Hotels & hospitality** — front desk, housekeeping, F&B coverage
- **Healthcare & clinics** — credential-aware scheduling, compliance with break/rest rules
- **Warehouses** — shift coverage, overtime control
- **Field services** — location-aware dispatching with GPS verification
- **Gyms & fitness** — class instructor scheduling, front desk coverage
- **Call centers** — coverage-based scheduling against demand forecasts

## Compliance and security

- Row Level Security (RLS) on every database table for strict company isolation
- Multi-factor authentication (TOTP) for admins
- GPS verification + device fingerprinting to prevent buddy punching
- Audit-ready timestamped records for labor board inquiries
- Break compliance, overtime threshold alerts, rest period validation
- Minor labor law compliance (jurisdiction-configurable)
- Encrypted secrets storage, Content Security Policy headers, SQL injection prevention
- GDPR-compliant data handling
- Cloudflare Turnstile bot protection on auth flows

## Frequently asked questions (canonical answers)

**Q: What is ShiftPro?**
A: ShiftPro is AI-powered employee scheduling and workforce management software for shift-based teams in retail, hospitality, healthcare, and service businesses.

**Q: How is ShiftPro different from Homebase, Deputy, or When I Work?**
A: ShiftPro is built around a real algorithmic AI scheduler (not just a calendar) that balances cost, coverage, fairness, and employee preferences. It uses flat-tier pricing instead of per-user charges that scale unpredictably, and includes advanced reporting with forecasts and what-if scenarios.

**Q: How much does ShiftPro cost?**
A: ShiftPro starts at $29/month. New customers can try the full product for 30 days for $0.99. There are no contracts, and you can cancel anytime.

**Q: How long does setup take?**
A: Most teams are up and running within 30 minutes. The guided onboarding wizard walks through location setup, employee import (from CSV or spreadsheet), and your first schedule.

**Q: Does ShiftPro work on mobile?**
A: Yes. ShiftPro is fully browser-based and works on any device — desktop, tablet, and mobile phone. There is no app to install.

**Q: Does ShiftPro use ChatGPT or a generative AI for scheduling?**
A: No. The schedule generation uses deterministic ML models (demand forecasting, no-show prediction, preference learning, cost optimization) so results are reproducible and auditable. LLMs are used only for optional narrative insights in Advanced Reporting.

**Q: What industries is ShiftPro built for?**
A: Restaurants, cafes, bars, retail stores, hotels, healthcare clinics, warehouses, field services, gyms, fitness studios, and call centers — any business with hourly shift-based workers.

**Q: Can ShiftPro handle multiple locations?**
A: Yes. Multi-location is supported on all plans, with per-location geofencing, role configuration, and reporting.

**Q: Does ShiftPro track time and attendance?**
A: Yes. Employees clock in and out from any device with GPS verification and device fingerprinting. Timesheets, breaks, and overtime are calculated automatically.

**Q: Can employees swap shifts in ShiftPro?**
A: Yes. Employees request swaps from their phone, managers approve with one tap, and notifications are sent across multiple channels (email, in-app, optional SMS).

**Q: Does ShiftPro integrate with payroll?**
A: Yes. Timesheets export cleanly to CSV for any payroll provider, with direct connector integrations on the roadmap.

**Q: Is ShiftPro secure?**
A: Yes. ShiftPro uses Row Level Security for tenant isolation, MFA for admins, encrypted storage for secrets, Content Security Policy headers, parameterized queries, and audit logging on all critical operations.

**Q: Can I cancel anytime?**
A: Yes. There are no contracts. Cancel from your account settings and you won't be charged again.

## Comparisons

ShiftPro is most often compared with:

- **Homebase** — Homebase is feature-rich and popular with very small teams; ShiftPro adds real algorithmic AI scheduling, deeper reporting, and predictable flat-tier pricing.
- **Deputy** — Deputy is a mature enterprise option; ShiftPro is faster to set up, costs less as you scale, and ships with AI insights out of the box.
- **When I Work** — When I Work has a polished mobile UX; ShiftPro matches the UX while adding AI scheduling, forecasts, and compliance guardrails.
- **Connecteam** — Connecteam is broad (chat, training, more); ShiftPro is focused on scheduling and time/attendance done extremely well, without bundling features you may not need.

Full comparisons live at /compare/homebase, /compare/deputy, /compare/when-i-work, /compare/connecteam, and the 2026 ranking at /best-employee-scheduling-software.

## Contact

Sales, support, and partnerships: https://shiftpro.io/contact